![]() Pre-sales support can be accessed using the same phone number as with technical support. You can call during local business hours, Monday through Friday. In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. Pre-sales support for Office 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. For more self-help resources, see Learn about Office 365 operated by 21Vianet. Self-service support is available for all Office 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office 365 community. Community and self-service support options Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The Office 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.Īuthorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. Local language support varies by country/region. In most countries/regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. The expected wait time is indicated in the Contact support pane. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me.If the results don't help, at the bottom, select Contact Support.If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter. Type a question or keyword into the text box.On the bottom right side of the page, select Help & support.For more information, see Who has admin permissions in my business?. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. If you bought all your subscriptions through a partner, contact your partner for support. For the easiest way to manage email, calendar, contacts, we recommend the Outlook for Android or Outlook for iOS mobile app.You must have bought at least one subscription through Microsoft to access Microsoft support. If you still need help syncing your calendar or contacts to your mobile device, tell us about your question in detail using the comment box below so we can address it in the future. If you have a work or school account that uses Microsoft 365 for business or Exchange-based accounts, talk to your Microsoft 365 admin or technical support.Ĭontact Microsoft support for questions related to the Outlook app or accounts. This may set up your email account as IMAP or POP in which case you won't be able to sync calendar or contacts. Go back to the Accounts page and tap Add Account.Įxchange - For a Microsoft 365 for business account or accounts using Exchange ActiveSync. In the Outlook Mail app open the menu, tap Settings > Accounts > tap your email account > Delete. For all other accounts see Server settings to request from your email provider. Check to make sure the settings are as you want them.Ĭhange Server to if you use an account such as, or use if you have a Microsoft 365 for business account. Tap Accounts > tap the account you wish to sync. ![]() Tap the three dots at the bottom to open the menu. See Resolve sync issues in Mail and Calendar apps in Windows 10, as well as Mail and Calendar for Windows 10 FAQ. ![]() If you are using a tablet with a screen size larger than 10.1 inches like a Surface Pro tablet, you most likely have the desktop version of Outlook.
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